Title

The Possible Relationship Between Emotional Intelligence and Performance in Small Business Development Center Regional Groups in Texas

Date of Degree

12-2009

Document Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Program

Education

Advisor

Richard Henderson

Advisor

Absael Antelo

Advisor

Noah Kasraie

Advisor

Sara C. Jackson

Abstract

The purpose of this study was to assess the possible relationship between the regional group emotional intelligence (EI) of Small Business Development Center (SBDC) counselors and directors, as measured by the Bar-On EQ-i 125 instrument, and the performance of SBDC regions in the State of Texas as measured regionally by jobs created, access to capital (loans) and new business starts. One hundred and three SBDC participant EI scores were divided into their respective regional groups and the mean of each group assessed. These group mean scores were used in an aggregate correlational assessment which used existing group performance data from the four regional SBDCs in Texas. The attempt to establish a correlation between group mean EI and group performance was inconclusive. There were, however, statistically significant correlations with performance seen in the EI subfactors of empathy, reality testing, social responsibility and stress tolerance. The work also contains recommendations for further research.

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